Delivery

If you place your order before 2pm on a working day, you can receive delivery within 48 hours (i.e. the next working day after the day following your order). If the next available delivery date is not convenient, you can choose a preferred delivery date during checkout. See below for further details on delivery timescales.

Your order will be delivered on working days between 08:00 and 18:00. The day before delivery you will receive an email with a link to your personal Track & Trace so you can follow your shipment. On the day of delivery, your estimated delivery time will be confirmed by 10:00 am. Tip: if your delivery time is not yet showing, send us a WhatsApp message with your order number and we will get back to you with the expected delivery time as soon as possible.

Delivery is free on all orders over £25. For orders under £25, a standard delivery charge of £15 applies. You'll see the exact delivery cost at checkout before you pay.

In most cases we can deliver right to your door; however, full pallets are subject to the following restrictions:
Full pallets are delivered by a lorry that is 2.50 metres wide, 4 metres high, nearly 10 metres long and weighs approximately 16,000 kg when loaded, equivalent to an axle load of 8,000 kg per axle. If there is a restriction on heavy goods vehicles in your road, or if height, width or axle-load limits apply, the driver will be unable to complete the delivery and the pallet will be returned to the depot.

If such restrictions apply in your area, we recommend ordering a half pallet (maximum 450 kg), as half pallets can be delivered using a van with a tail lift.

We do not deliver to upper floors!

Standard delivery is kerbside only, meaning your pallet will be delivered to the nearest accessible point on the street or pavement adjacent to your property.

Drivers are not required to move pallets through gates or onto private property. However, if there is flat, level access, the driver may, at their sole discretion, attempt to place the pallet closer to your property.

Please note:

• Dimensions: Standard pallets are approximately 1.20 m wide (plus an extra 10 cm clearance margin required) and up to 2.10 m high.

• Access: Pallets can generally only be moved widthways and require a smooth, flat surface (such as tarmac or concrete) to roll a pallet truck over. Gravel, grass, or steps will prevent further movement.

Because kerbside is our standard service, delivery beyond the boundary cannot be guaranteed. If you have specific access concerns, please contact our customer service team before placing your order.

You can always leave a note or comment specifying your preferred drop-off point. The driver will assess whether this is feasible on arrival and will choose the most suitable alternative if not.

Yes, if you are not at home when we attempt delivery, the delivery will be recorded as failed. Our carrier will then contact you to arrange a new delivery date.

Yes, someone else can accept your delivery on your behalf. Please let us know in advance who will be accepting the delivery to avoid any confusion.

Your order will always be delivered by our logistics carrier.

Salt Giant does not deliver at weekends.

Salt Giant does not deliver in the evening.

This isn't possible, unfortunately. Orders are delivered within 48 hours. You'll receive a tracking email the day before dispatch, which becomes active on the day of delivery.

Unfortunately, this isn't possible at present. We're working on introducing this option in the future and will update our customers as soon as it becomes available.

We deliver across mainland Great Britain. Please check the checkout for your postcode's availability. For any queries about delivery coverage, please contact us.

No, because we focus entirely on online sales and home delivery, we no longer offer a collection service.

You can change your delivery appointment up until 2pm on the day before your scheduled delivery. To do so, send an email, use our LiveChat, or contact us via WhatsApp. Send your order number and preferred new delivery date and we will confirm the change as soon as possible.

No, we do not deliver to upper floors. This is because our products — such as pallets — are heavy and bulky and are transported using pallet trucks. Stairs, lifts and galleries are not suitable for pallet trucks and pose safety risks for both our drivers and your property. In this way we ensure every delivery is safe, efficient and damage-free.