Customer Service
Frequently asked questions
When will I receive my order?
The day before delivery, you'll receive a tracking email, which becomes active on the morning of delivery itself. This includes the time slot in which the driver will deliver your order.
Orders placed on working days before our 14:00 are delivered within 48 hours.
How will my order be delivered?
Your order is delivered by curtainsider lorry. Once the driver has found a suitable place to park, the pallet is unloaded from the vehicle. The pallet is moved using a pallet truck and placed at your preferred location. This can be anywhere, as long as there is a firm, accessible path to that spot. It is not possible to move a pallet truck over gravel, grass, sand, compacted earth tracks, cobblestones, or similar uneven surfaces. For more information, visit our delivery information page.
Do I need to be at home for delivery?
You need to be home at the time of delivery, as your order cannot be left without someone to receive it.
If you're not home at the time of delivery, this will be registered as a failed delivery attempt. Our carrier will then contact you to arrange a new delivery date.
